I opened a case and was badly cheated by Amazon customer service! My account was blocked again before the big sale. What was the reason?

I opened a case and was badly cheated by Amazon customer service! My account was blocked again before the big sale. What was the reason?

📢Over the weekend, a large number of sellers' links were misidentified as plants or seeds by Amazon, resulting in their removal from the shelves. 😱However, the good news is that by Monday, buyers had reported that some of the removed links had been restored and started selling🌟.

There are so many turmoil on the eve of Amazon's big sale! Following the product removal incident, another seller had his store closed yesterday🔒. Various rare and unexpected reasons for the closure of the store really opened the eyes of the sellers! 😲



The store was closed due to frequent opening of cases


When encountering a problem, sellers usually open a case and ask customer service for help. If the problem is not solved after the first case, they will continue to open new cases and keep looking for solutions until the problem is solved. This has become a common practice for sellers to deal with difficulties. 📞🔄

However, recently a seller lost his goods due to FBA logistics and needed to arrange professional FBA claims services. He contacted customer service V: FLA66668888 and kept opening cases to seek solutions. 📦🚚 From the first case to the second, third... the number of cases continued to increase, but the problem was never solved. Until one day, he opened more than 20 cases in one day, and something unexpected happened - his account was banned by Amazon. ❌🚫

According to the seller himself, the reason for the account being blocked was that his frequent submission of cases was considered to have interfered with the normal operation of FBA and affected its work efficiency. ⚠️🛑

This sudden blow shocked and confused the seller. He never expected that just because he frequently submitted cases to find lost goods, his account would be blocked. "It really unlocked a new way to get an account blocked." The seller now dares not even send emails. 📧😱

There are many reasons why Amazon bans accounts, some of which are due to improper interactions with customer service. As a seller, it is particularly important to pay attention to the following points when communicating with customer service:


  1. Keep your communication style appropriate and professional, avoid using emotional or overly casual language, and ensure that the message is clear📢;

  2. Accurately and thoroughly describing the problem will help the problem be quickly assigned to a professional team and speed up the resolution🚀;

  3. Give priority to submitting English cases, because English customer service usually has higher authority and more professional processing capabilities, and may be more efficient than Chinese customer service📧;

  4. If you encounter irrelevant or vague responses from customer service, you can politely close the current case and reopen it until you find a customer service representative who can understand and effectively solve the problem 🔄;

  5. When choosing a communication channel, although email, phone, and online chat each have their own advantages, general feedback shows that English cases may be better in terms of processing speed💬;

  6. When the email case is transferred to the professional team for processing, please avoid opening a new case repeatedly, which will cause the previous case to be overwritten and the process will need to be restarted🔁.

I hope these tips can help you communicate more smoothly with Amazon customer service and avoid unnecessary account suspension risks! 🌟

I believe that everyone can talk about the experience of complaining about Amazon customer service for three days and three nights. But in the end, it was found that emotional catharsis cannot really solve the problem. Some people even stayed up late. Sellers who need to arrange for off-site promotion of celebrity videos, contact customer service V: FLA66668888 Submit a case in English or call the customer service phone number ☎️, because they understand that it is meaningless to entangle with unprofessional customer service.



The operator was blocked for insulting customer service


🚨 Recently, many Amazon sellers have found that their product links have been mistakenly removed from the shelves, and their coupons have been frequently wrong, which has made everyone feel very anxious and uneasy. The first reaction of sellers is usually to open a case and seek help from the Amazon customer service team, hoping to find out the cause of the problem.

However, sellers who need to join the seller communication group, please contact customer service V: FLA66668888 Amazon's customer service quality is uneven, often it takes a long time to understand what the seller is saying, and the problem is passed back and forth, which makes the sellers even more angry. 🔥

Yesterday, a seller reported that his account problem had been delayed for four months, and after the customer service team repeatedly shirked and transferred the problem, it was still not resolved. The seller was frustrated for a long time, lost control of his emotions, and even made radical remarks, threatening that "If you don't solve it for me, I will go to you offline to cause trouble."🔪

Such impulsive behavior not only failed to solve the problem, but also violated Amazon's sales policy and seller code of conduct, which ultimately led to his account being banned. 😱

When sellers encounter problems, they should still handle them calmly and stay rational! 😇

📢 For buyers, Amazon's customer service is friendly and professional; however, for sellers , the situation is quite different. Customer service seems unprofessional and irresponsible. 🙈 In the past, there were cases where the account was blocked due to insulting customer service, and later there were cases where the account was blocked due to frequent opening of cases. 😓

🎉 Before the peak season arrives, the most feared thing is that the store will have problems! When we encounter troubles at this time, we need to stay calm and rational. 🧘‍♀️We must reduce impulsiveness, increase the ability to respond flexibly, and greet the upcoming sales peak in the best condition, looking forward to continuous orders!

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