What is Xinhuo Reverse Logistics? Xinhuo Reverse Logistics Review

FreshingStock Corp., an expert in return processing for US e-commerce platforms, was founded in Pittsburgh, Pennsylvania, by elites from prestigious US universities and former Amazon senior network engineers. FreshingStock is the only US company in the cross-border e-commerce industry that is 100% focused on reverse logistics. The FreshingStock team helps cross-border e-commerce companies receive returns from US customers and provides a variety of "reverse" logistics services such as testing, repairs, secondary sales, warehousing and delivery, warranty extension, liquidation and buyout, etc.

About Xinhuo Reverse Logistics

· Freshfire Reverse Logistics is a corporation registered in Pennsylvania, USA. The company is headquartered in Cranbury, NJ, USA, and has branches in Seattle, USA, Shenzhen and Yantai, China. Freshing means "new" and Stock means "hot" (goods).

The core members of the Xinhuoni team are composed of overseas Chinese who studied in the United States, including senior software engineers who have worked for Microsoft and Amazon, specially hired senior consultants of famous American companies (WestingHouse, Caterpillar), and logistics elites who graduated from prestigious universities such as the University of Massachusetts, Pennsylvania State University, University of Pittsburgh, and Carnegie Mellon University.

FreshingStock was one of the main exhibitors at IRCE (Internet Retailer Conference and Exhibition, the largest e-commerce exhibition in the United States) in 2014, 2015 and 2016.

Currently, cross-border e-commerce companies from 27 countries are using Xinhuo Reverse Logistics' domestic return service in the United States. A large eBay shoe seller from Germany relies on Xinhuo to handle customer returns and code exchange requests; a health care device company from Israel relies on Xinhuo to replace the outer packaging of products with defective packaging; and a large Amazon seller in China relies on Xinhuo's powerful and professional logistics and inventory information system to handle their FBA products that need to be relabeled.

Since 2014, Xinhuo has helped cross-border e-commerce companies save hundreds of thousands of returns and saved more than 3 million US dollars in economic losses. With 8 years of experience in operating the US Amazon platform and its own strong data analysis capabilities, Xinhuo Reverse Logistics provides first-hand product "life cycle" data and return reason analysis for cross-border e-commerce companies in China, helping cross-border e-commerce companies upgrade their products and build international brands.

Service Scope

It mainly provides return services, and also provides various "reverse" logistics services such as testing, repair, secondary sales, warehousing and delivery, warranty extension, liquidation buyout, etc.

Return service content

1. Amazon FBA bulk return service: including product relabeling (FNSKU small label), removal of goods from blocked accounts, removal of products from delisted listings, and VIP customized services such as changing product packaging.

2. Individual order return service: receiving, inspecting, repairing and re-selling returned goods; covered platforms include: Amazon, eBay, Wish, Newegg, AliExpress, etc.

3. Data analysis on causes of returns: While helping cross-border e-commerce companies to process returns, Xinhuo will also collect various return data and form analysis reports to help cross-border e-commerce companies upgrade their products and industries.

4. Liquidation buyout service: Xinhuo Reverse Logistics and the largest return liquidation company in the United States jointly provide liquidation services to sellers, buying out all the products that are in stock at the hands of sellers and cannot be sold normally or are unsalable due to various reasons.

5. Consulting services: Xinhuo team members have extensive experience in operating Amazon and eBay in the United States. During the promotion of Xinhuo reverse logistics services, free consulting services are provided: appeals for blocked accounts, product marketing promotion, listing optimization, Amazon trading skills, etc.

Features of return and replacement

1. We have been focusing on returns processing for two years. Through dealing with various demands and difficult problems from 1,000 customers, we have developed the most powerful FBA return and relabel processing system and unfulfillable product processing system in the industry.

2. Starting from the creation of the removal roder (FBA removal request), the entire process is visible, accurate to every package and every item; 24 hours a day, 7 days a week, you can check the number of in-transit items, delivery quantity, processing status, inventory quantity, repair progress, completion percentage of outbound requests, package tracking number, cost details, etc.; inspection, testing, repair, liquidation buyout, repatriation, etc., 360 degrees without blind spots to help customers solve return problems.

3. Fully self-service management system, no need to communicate dozens of emails to handle label change details, you can initiate inbound and outbound requests at any time, saving communication costs for both parties; the unique FBA super outbound, you can initiate outbound requests even if the goods are not delivered in transit, saving customers time and seconds.

4. Support various combinations and gameplay: multiple accounts can be used for warehousing and multiple accounts for delivery, ASIN/FNSKU/Merchant SKU can be many-to-many and exchanged arbitrarily, FBA warehousing can be converted to single orders + FBA delivery, 2 or more products can be combined into 1, 1 product can be split into multiple, and you can purchase the US domestic logistics discount label (Fedex/UPS/USPS) used for single order delivery at any time.

5. The Xinhuo system is seamlessly connected with Amazon through the highest security level API, and all data is automatically exchanged in a few seconds; the super error correction and error prevention system, the key steps of the system are automatically verified at multiple levels to eliminate all possible human errors such as wrong labeling, missing labeling, wrong box wheat, wrong FBA address, etc.; all inbound and outbound processes are designed as multiple scan code operations to ensure the safety of customers' accounts!

Frequently asked questions

Q: Does Xinhuo Reverse Logistics provide "overseas warehouse" or fulfillment services?

A: Xinhuo Reverse Logistics does not do the first leg, customs clearance, overseas warehouses and fulfillment (delivery services). We only focus on return services. We firmly believe that this era is not short of opportunities, but only short of focus. The Xinhuo team is committed to making the return service in the United States more refined, in-depth and detailed, and escorting the transformation of China's "smart/quality" manufacturing.

Q: Can New Fire Reverse Logistics help ship goods back to China? How much does it cost?

A: We can assist sellers to ship the return goods back to China, but the seller (owner) will be responsible for the possible tariffs and VAT, as well as the customs clearance procedures. Because sending goods directly to China by express (Fedex/USPS) will be regarded as general trade, and thus will need to go through the normal customs clearance and tax payment process. If the user has a Hong Kong address, we can assist in sending it to Hong Kong. If the user has a US forwarding address, we can also assist in sending it to the forwarding address.

Q: What types of products does Xinhuo Reverse Logistics accept? Are liquid products accepted?

A: Xinhuo Reverse Logistics does not accept flammable and explosive products, dangerous chemicals and strong magnetic products; Xinhuo Reverse Logistics does not accept products that violate US laws and regulations.

Q: What are the requirements for Xinhuo Reverse Logistics’ liquidation buyout service?

A: The products that New Fire Energy liquidates and buys out include auto parts, electronic products, furniture, books, toys, etc.; usually the value of goods in one transaction is more than US$250,000; the buyout price is about 5%~30% of the value of the goods, depending on the type, quality and quantity of the product.

Q: Does Xinhuo Reverse Logistics provide return services for the Canadian, European, Japanese and Australian markets?

A: Xinhuo is currently focusing on the US market and does not currently provide return services to regions other than the United States.

Q: How much does it cost to remove FBA inventory and send it to the Xinhuo US return warehouse?

A: The fee for removing inventory from FBA is 50 cents per product for standard volume weight goods, regardless of the distance. If your seller account balance is insufficient, Amazon will deduct the excess amount from the credit card or bank account associated with your account.

Q: Does Xinhuo charge storage fees for goods?

A: From the date the goods arrive at the warehouse, it is free within 21 days. If the storage period exceeds 21 days, the storage fee will be different for products of different volumes. Please refer to the official website for details.

Q: If my goods require special inspection and repair, which service should I choose?

A: After logging in, please select "VIP Customized Service". Submit detailed inspection, testing or repair steps, as well as the required external equipment (such as special power supplies, special tools, etc.), and then Xinhuo will return the quotation through the system. After the customer accepts Xinhuo's quotation, VIP service can be started. Due to the huge differences between products, if you have special service requirements, please consult the Xinhuo customer service team to obtain an accurate quotation.

Q: Can I pay for the service in RMB? When can I pay?

A: The settlement currencies accepted by Xinhuo are RMB (bank transfer, Alipay transfer) and USD (check, bank transfer ACH or wire, PayPal). Settlement time: Xinhuo Reverse Logistics adopts a recharge prepaid system. Before making a shipment request from the Xinhuo platform, please ensure that there is sufficient balance in your account.

Q: Is there a risk of account association when using Xinhuo’s FBA return service?

A: 1. Your Amazon seller account will never be associated because of using the service information system of Xinhuo. The founder of Xinhuo himself was a big seller on Amazon for many years, and there are former senior development engineers of Amazon system among the partners. We are well aware of all the security details and treat the user's account security as the most important thing. 2. Xinhuo Reverse Logistics assigns each seller a unique return address and shipping address (the return address and the shipping address are also different from each other). We even assign multiple addresses to multiple accounts of the same user to ensure ultimate security. In fact, Amazon allows and supports one service provider to serve multiple sellers. Xinhuo Reverse Logistics has conducted in-depth contact with the relevant departments of Amazon. In the near future, Xinhuo Reverse Logistics will be recognized by Amazon as an official return partner and filed. 3. Xinhuo Reverse Logistics attaches importance to and strictly designs every small detail for safety. For example, if your product needs to be relabeled, our warehouse staff will first blacken the old small label with a black pen, and then use a new thermal printer to print a small label to cover it, eliminating the possibility of account association.