We have been focusing not only on providing seller navigation, but also on serving the vast majority of sellers. Customer service is the guide for many new sellers. Not only can they provide free guidance on opening a store , but they can also help connect with investment managers and answer professional questions.

As a well-known navigation website in the industry, it is trusted by the majority of sellers. Therefore, many sellers who are just starting out or want to register a store will add the customer service WeChat to consult on related matters.

Today, let’s take stock of those “angry and funny” conversations between sellers and customer service. Will this remind sellers of the times when they first entered the industry?

PS: The following materials are all from real conversations between customer service and sellers. They are only used as article materials and are not directed at any seller.

01

What is it?

Maybe many people have heard of the seller navigation website, but they have not understood it in depth or used it, so many newcomers don’t know what we do.

So there are various speculations as follows↓↓↓

1. Is it a non-profit organization?

The website and its accompanying product plug-ins have always been free for sellers to use, and services such as manual consultation and connecting with investment managers are never charged. This has caused many sellers to wonder: Are you a non-profit organization?

: Yes, maybe we are a “cross-border charity organization” that benefits the majority of sellers. As long as the sellers are happy, that’s all.

2. Is it an online shopping platform?

“What organization are you?”

"Seller Navigation"

“I want to buy some clothes. Are they cheaper here than on Amazon?”

The editor was speechless for a moment and didn't know how to reply... When did we become sellers? !

3. Is it an official Amazon platform?

Until now, there are still many sellers who think it is the official Amazon website, and our colleagues are often mistaken for Amazon's official customer service.

Previously, when the website was undergoing maintenance and upgrades, many sellers joked, "Amazon officials are running away because they owe me money and can't pay it back" and "Where is my brother-in-law going to move to?"......

Our response to this is: Thanks for your good words, we will definitely try our best to get closer to your brother-in-law.

02

Register and open a store

For many new sellers, registering on Amazon is simply "difficult as climbing to the sky", so many sellers will seek help from the official customer service, and the customer service ladies are often "busy with things" and help many sellers solve problems.

However, because some sellers are unfamiliar with Amazon, some "funny" conversations often occur.

Friendly reminder: You can’t just get something for nothing when doing cross-border e-commerce. You still need to prepare the necessary conditions.

Editor: It’s as if I saw myself with typos in the article…

The word "mainland" confused the customer service...

Once again, Amazon’s China site has been shut down!

You don’t know until you ask. Once you ask, you’ll be shocked. There are still many sellers who don’t know much about registration sites...

Can anyone tell me what Huabei Zhangjiakou is?

Why don't you let me confirm before sending it?

Customer Service: Tool Personnel Warning!

We welcome all relatives and friends to recommend our website!

How do I write on a computer?

Children, do you have a lot of questions?

02

"Angry" customer service

If Amazon sellers are also divided into levels, then novice sellers are bronze.

According to the feedback from the customer service lady, customer service work is not something that everyone can do. Not only does one need a strong knowledge reserve, but one also needs the ability to flexibly deal with all kinds of beginner or tricky questions from sellers. Some actions and remarks made by "bronze sellers" often leave people "confused."

I looked at it carefully twice. Is there KFC in Amazon?

Is it really not KYC?

You actually suspect that my methods are not formal?

Come here, where is my investment link?

I dare to hang up the phone of the investment manager

Brother, I'll give you 666

The customer service said it was Amazon backend

It’s not the backend of our website, dear!

This request is a bit too much!

In addition, some sellers mistakenly believe that customer service is omnipotent and even ask many basic questions that are not related to Amazon.

For example, how to copy, paste, send emails, how to get a business license, etc.

“Can I work for Amazon if I’m not good at English?”

“How bad?”

“Only know 23 English letters”

"Yes, 26."

The above are some of the “weird” conversations that customer service encountered at work. They are funny but also sad. I wonder if this is part of the mental journey of all sellers?

Although the threshold for doing business on Amazon is not high, opportunities always come to those who are prepared. Many sellers often stumble when opening a store and registering. I still hope that all sellers can learn more about relevant professional knowledge before entering the industry.

At the same time, customer service must want to do their best to help and serve every seller, but after all, the seller group is huge and customer service has limited energy. We also hope that sellers can be more considerate of customer service.

Customer service contact investment manager

Free guidance for opening a store

Welcome to scan the QR code below for store opening consultation

That’s all for today’s cross-border chat. What other interesting newbie problems have you encountered? Feel free to leave a comment in the comment section to share~