What is Handling Time? Handling Time Review

Handling Time refers to the time it takes for a seller to process an order and hand over the product to a logistics provider. It directly affects the delivery time seen by customers. Consumers generally prefer to buy products with a short estimated delivery time.

About Handling Time

Buyers want to receive their purchased products as soon as possible, so the faster the delivery, the better the shopping experience. Although sellers can set their own processing time, it is important to know that the set processing time is the delivery time commitment made by the seller to the buyer. This commitment corresponds to the buyer's expectations, and the seller should ensure that this commitment can be fulfilled and use it to maintain the on-time delivery rate performance of the account. If the seller is a Top Rated Seller, when your listing provides Same-day or One-day processing time, and also provides at least 30 days of Free Return service, you will have the opportunity to obtain the Top Rated Plus badge and a 10% transaction fee discount.

time

The number of days for handling time refers to working days, and Saturdays and Sundays are not included.

Change

The previous Production Time is equivalent to the HandIng Time.

Revise

Log in to the seller backend, click Inventory-Manage Inventory-Edit DETAil, and you can find the "Handling Time (in days)" option in the Offer column to edit the time.

If you use templates for batch modification, you can use Fulfillment_latency in the template to represent the Handling Time, and write the number of days required to be delayed.

Disadvantages

The modification of the Handing Time will not cause a decrease in Amazon’s store indicators, but sellers must also consider the feelings of customers. If the Handing Time of the product is too long and customers can’t wait, it may lead to claims and bad reviews.

Policy changes

-Starting from September 2014, the Late Shipment Rate assessment standard is based on the Handling Time set by the seller to determine whether the seller's Confirmed Shipment exceeds the Expected Ship Date; if the seller does not set it separately, the system defaults to 1-2 working days.

- Starting from August 8, 2017, sellers on the UK site can set the Handling Time to 1 day. If the handling time is set to 1 day, the seller needs to hand over the product to the logistics provider within 1 working day.

-Starting from September 2017, if the seller does not set the product's Handling Time, the platform will automatically default to 1 day. Before the adjustment, the platform will send a notification email to the seller.

How to set Handing Time

1. Set up separately.

Go to Actions > Edit Details >Offer >Handling Time (in days) > Save and Finish.

2. Download the corresponding category template and set it in batches.

Go to Inventory > Add Products via Upload > Download Template, download the corresponding category template, and fill in SKU, Product ID, Product ID Type, Update Delete, Quantity, and Fulfillment Latency. Note: Quantity is a required field.

After filling in the form, save the file as "Text file (Tab Delimited) or Text (Tab Delimited) (*txt)" Go to Inventory > Add products Via Upload > Upload inventory files > Inventory Files for Non-Media Category > Click Browse > Upload Now.

Note: WPS office software does not have the above format, please change the computer to save and upload.

3. Download the Price & Quantity template, regardless of product category, and set it in batches.

Download the Price & Quantity template from Inventory > Add Products via Upload > Download Template.

Fill in SKU, Quantity, Lead time-to-Ship. Note: Quantity is a required field.

After filling in the form, save the file as "Text file (Tab Delimited) or Text (Tab Delimited) (*txt)" Go to Inventory > Add products Via Upload > Upload inventory files > Price & Quantity Files > Click Browse > Upload now.

Note: Do not enter SKUs that have been removed from the shelves, and do not enter FBA products.