The link is still issuing orders, but I suddenly cannot access the account backend. What should I do?

Someone has encountered such a problem: his products are available for sale on Amazon, and orders are continuously being placed. However, the Amazon seller account cannot log in to the Amazon backend. What should he do in this situation?

Since I can’t access the Amazon backend, I can’t open a case, so the problem can’t be solved.

In addition, it is not possible to open a case with another Amazon account, because this will create the risk of linking the two accounts. Not only will it not solve the problem, but it will cause even bigger problems.

So, what might be the cause of this situation and how should it be solved?

Let's first popularize some basic knowledge:

Every Amazon seller account is actually also a buyer account. That is to say, we can use the seller account to log in to the Amazon front desk, and then we can shop normally just like a buyer account, including placing a test order when facing follow-up sales.

Therefore, the front-end link can be sold, but the back-end login cannot be performed. One reason is that the buyer's account has been banned.

At this time, how do we solve it?

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