Advertising costs have skyrocketed for no reason. Have you done this?

Without further ado, let’s get to the process and get started!

1. Open a case: Help - Get Support - Advertising and Brand Flagship Store - Advertising Bill - Contact Us

Category: Payments & Invoices

Topic: Understanding Advertising Costs

Email/Phone/Online Chat

Please refer to the following inquiry methods:

Hello, please help investigate whether there are malicious clicks/invalid clicks in the following ad groups, which are not identified by the Amazon system.

Advertising campaign: xxxx

Ad Group: xxx

Keyword: xxx (This allows the other party to search the entire group of ads)

Time range: the past three months (the time range that can be investigated is within the time range of Amazon's downloadable reports. For the ad group I investigated on March 24, Amazon told me that it can only be investigated from January 18 to March 21. It is possible that some individual ads can be investigated until December 25. You can ask customer service)

Note: The last three days are not available.

Just write and submit.

Here you may encounter some customer service staff who say they don’t have the authority and ask you to transfer it to the relevant team. Just ask them to transfer it.

Case Path

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