What problems can Amazon open a case solve?

1. If you find that the image, title or node has been changed, open a case in the middle of the night and contact the English customer service, leave a phone number for Amazon to call back. Remember to ask the customer service to transfer to the Vendorcentral team, because ordinary customer service cannot solve the problem of VC account. Make a few more calls and close the case after the problem is solved.

2. When your listing is framed by a competitor, such as being merged or disrupted by a VC seller, you must retain evidence in time, open a case with customer service, complain to the other seller, and stop the loss as soon as possible.

3. If the listing is merged, there are two situations. Many people merge zombie listings that are not used by others, but if the link of someone else's out of stock but still in operation is merged, you must immediately open a case, call to provide evidence, defend your rights, and complain about malicious sellers.

4. When the listing goes down, that is, the page crashes, it may be an error in Amazon's backend or they are reviewing your listing. Ask customer service to find out the reason, and then solve the problem in a targeted manner, don't try to find random solutions.

5. Whether you are chasing copycats , complaining about infringement, malicious negative reviews, or being complained by others, you can open a case. It is easy to complain about others, provide evidence and explain the seriousness; if you are complained, you can continue to appeal if you have enough evidence, admit your mistakes and actively solve them.

6. Amazon is always adjusting its policies. If you want to know the latest information and measures, it is better to open a case and ask customer service.

7. When the system is abnormal, such as abnormal deduction of advertising fees, inability to upload listings, and inability to see products at the front desk, open a case and ask customer service to help resolve it. If the advertising fee is abnormal, you can ask for a refund, and if the page is abnormal, just ask customer service to refresh it.

Efficient skills in opening cases