Serious warehouse explosion! FBA lost item claim actually blocked the seller's account!

1. Warehouse explosion problem

1. Liquidation

• Amazon's new warehouses such as ABQ2 and PSC2 are overloaded. ABQ2 has cancelled large-scale contracts, PSC2 has been overwhelmed and refuses to accept goods. No other vehicles except UPS and FedEx are allowed to unload goods. Warehouse delivery appointments have been canceled or postponed, and direct delivery to cabinets has been refused.

• Other warehouses such as IUSP, MCO2, SBD2, etc. also have different degrees of overstocking, and the appointment time will be at least 3 weeks later or the appointment will not be approved.

2. Influence

• Goods are slow to be put on the shelves, sellers have sent goods to multiple warehouses for half a month and are still waiting, card delivery and express delivery are very slow, and the Los Angeles port is congested and the queues for picking up goods are long.

• This poses a problem for e-commerce sellers, and freight forwarders suggest that customers pick up the goods themselves or transfer them to other warehouses.

2. FBA lost goods and claims

1. Serious loss of goods

• The frequency of FBA lost goods has increased this year, with some sellers losing 10% or even 50% of their goods. Although some of the goods may be recovered later, losses have already occurred, such as reduced weight and decreased sales, which has had a greater impact on seasonal products.

2. Difficulty in claiming compensation

• Sellers may be blocked after filing a claim. For example, a seller successfully filed a claim but was blocked because Amazon said it found the goods but they were not his products.

• Amazon's automatic compensation policy will take effect on November 1, but it is subject to conditions. Manual claims must be submitted within the specified time and relevant materials must be prepared. Sellers cannot rely entirely on automatic compensation and still need to respond with caution.

These problems of Amazon logistics highlight the challenges of the platform in logistics management. Warehouse explosions affect the timely warehousing and listing of goods, delaying sales opportunities; FBA lost goods and claims problems increase sellers' costs and risks. When facing these situations, sellers need to take active measures, such as close communication with freight forwarders, choosing appropriate logistics methods and warehouses, strengthening the tracking and management of goods, and making preparations for claims. The Amazon platform should also strengthen the construction and management of logistics infrastructure, improve logistics efficiency and service quality, in order to protect the rights and interests of sellers and consumers and promote the healthy development of the platform. I hope Amazon can solve these logistics problems as soon as possible, create a better operating environment for sellers, and jointly promote the smooth progress of e-commerce business.