Amazon is about to enable "refund only" for ordinary users? The seller reported that the order amount was only $11.99, but the refund was as high as $75?

I want to ask if you have ever had this situation. I saw a refund in the email today. The order amount was only 11.99, but the refund was 75? This is crazy. I am currently waiting for customer service to investigate and respond to the case.

Fortunately, we are currently adopting the method of sellers actively registering. I wonder if it will be able to be mandatory and widely enabled after the test of time?

peng pengyi

I have seen someone contact customer service in this situation before and they said it was a refund from the front desk, which was the result of negotiation between the front desk customer service and the buyer. You can apply for compensation.

My cat is called Banknote  

Problems have arisen just after the introduction of the no refund policy for returns below $75?

Slutty tomatoes

If we wait for the result, could it be that the buyer made up a reason to defraud the compensation amount?

I'm busy hoeing the fields.

This function is turned off by default. Our return rate is a bit high, so I don't plan to turn it on, otherwise the return rate will rise again. And have you turned on the second-hand appraisal?

Oscar of the Pigsty

If the value of the goods is high and it does not affect the secondary use, I will open it. For example, some items are just not liked, the size is not suitable, etc. (non-clothing), after all, the selling price is relatively high, second-hand ones are cheaper, so I will sell them on Amazon and accumulate passers-by's popularity.

Anonymous user

Only sellers with good credit (as defined by Amazon and at Amazon's sole discretion) can register for the Amazon Logistics Refund No Return Solution. ---- I just want to say that people with good credit and who follow the rules are more likely to be fleeced by those who break the rules.

Anonymous user

Is Duoduo an industry leader?
1. Since Duoduo went overseas, it pioneered the hosting model, and then all platforms followed suit.
2. Duoduo Kaichuang only refunds, and others follow suit
3. Create smart advertising models and close search advertising models. Now e-commerce platforms are gradually following suit. (You only need to set the investment-output ratio and budget, and the system will run automatically. The key is that the effect is quite good.)

Why is there another explosion of orders?

Smart advertising has actually been around for a long time in domestic e-commerce, such as Taobao, and the results have been quite good. Now more and more foreign e-commerce platforms are also starting to use it.

MoeMore

We have also encountered this situation, and the customer service replied that it was the platform's compensation to the buyer. The money was first deducted from the seller's account, and the platform will return it to you later.

"Wonderful Reply"

Mirror Image

Agree with: Laoye Baohe Shunshun, wyfcddd, Draw a Line to Prison

Don't worry too much. This policy is aimed at low-value products. If the cost of the product is not high, letting customers choose "refund without return" is actually a better option. The probability of customers leaving bad reviews after receiving a refund is greatly reduced. Customers do not have to return the products, and Amazon also saves the extra cost of receiving and processing returns. Sellers actually do not have a particularly good way to deal with these FBA returns. It is actually beneficial to all three parties, but for sellers, it adds extra costs and risks, and they need to better control product quality.

In addition, this function is turned off by default in the background settings and is not mandatory to enable.

Jinx's Fishbone • Shenzhen • 19 hours ago

Look carefully, the average selling price must be $75 to open, how can it be a low value

McDonald's Eating Puffs • Shenzhen • 18 hours ago

How to tell if it's turned off or on?

Chestnut Cake No Blush • Hangzhou • 18 hours ago

@ McDonald's eating puffs: In Settings/Amazon Logistics/Amazon Logistics Return Assessment and Ownership Settings

cn141303 1026 • Zhejiang • 17 hours ago

I just checked my backend and it is turned on by default.

fgbx y0816 • Shaoxing • 17 hours ago

It is indeed enabled when you look at it directly, but if you click in and take a closer look, the default setting is actually to disable refunds and no returns for all AINS.

GeeWay

Agree from: 123卷儿123, Zhang Xiaoshuai is very cute, discover2111

I bought a product worth over $100, but Amazon charged me $1,500 for shipping.

Absolutely impossible

It is only a matter of time before the policy is enforced. This policy is no longer a test of product quality, but a test of human nature. Don't forget that there is a threshold for the return rate. Refunds alone will also be counted in the return rate. When the amount exceeds the threshold, the return cost will increase further. Another disgusting point is that it is only a refund, and Amazon does not need to handle any return and recycling matters. When the seller receives the refund, he still has to deduct the management fee? I don't know how to describe it.

Anonymous user

Our clothing return rate is very high, and we are considering whether to add all products to the refund-but-no-return policy, hoping to save a lot of return fees. Are there any friends who have the same idea, please raise your paw?

No horse for following sales

There are pros and cons, at least the problem of returning and relisting (second-hand problem) will be improved a little. But you will get some benefits, depending on the product.

MGc zjxc • Shenzhen • 17 hours ago

Normal buyers are usually a problem. They are afraid that some people will come to them with a purpose.