Amazon Germany closes stores indiscriminately! Attached is a comprehensive solution to unblocking

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The German tax authorities required Amazon sellers to upload a copy of their tax certificates. The deadline was originally set for February 28. However, due to the large number of applications, the deadline was conditionally postponed to April 15 (relevant certificates need to be uploaded on the Amazon backend to be postponed. Click here for details)

Since March, sellers on the German site have been blocked for failing to submit extension certificates/tax copies, or even tax numbers, but only a small number of sellers have been blocked each time.

Last night, almost all the sellers on the German site were shocked to find that their stores on the German site were blocked!

As early as around 10 o'clock last night, some sellers found that although they had uploaded the tax copy before the deadline as required by the official requirements, they still received an email notification from Amazon, saying that their account had been blocked because they did not provide the tax payment certificate on time. The content of the email is as follows.

Then, a large number of German sellers reported that their accounts were blocked, and sellers in our communication group were also discussing this issue.

According to the information collected by Xiaofenshen, at least 90% of the sellers on the German site have been affected by this account suspension incident, regardless of whether they have a tax number or not, whether they send a tax copy or not, and whether they ship their goods by themselves or through FBA.

It is understandable if a seller who fails to provide a tax payment certificate is blocked, but if a store that has uploaded a tax copy/extension certificate as required is also blocked, it can only be a system bug.

The little clone also explained the situation to everyone in his circle of friends as soon as possible, and first stabilized the emotions of the sellers.

However, since this morning, many accounts have begun to return to normal, but there are still many sellers whose accounts are still blocked.

I will list several situations where your account is blocked, and then give you some solutions.

The first type is sellers who have uploaded tax copies or extension certificates in accordance with regulations. This situation is basically a false case, and things have gradually returned to normal since this morning.

If it is still in the Blocked state, the seller needs to contact the account manager to appeal. If there is no account manager and you are sure that you are a tax compliant account that has uploaded the tax copy/extension certificate, you can contact me to unblock it through the internal channel (scan the QR code at the end of the article to chat privately) .

The second type is those who have a tax number, but have applied for a tax copy but have not received a response from the tax bureau. In this case, you need to upload the tax bureau's extension certificate (sent by email) to postpone the upload deadline to April 15. Sellers who have already applied should check their emails carefully and pay attention to emails since March.

The third type is sellers who do not have tax numbers and tax copies. This type of sellers basically have to withdraw from the German site, but this also includes a large number of unprepared self-shipping sellers.

Earlier, all self-shipping sellers received an email requiring non-taxable sellers to submit a tax exemption declaration to prove that they do not have to fulfill tax obligations in Germany . Click here for details.

However, many sellers who have submitted statements are still blocked. When contacting customer service, they also replied that they also need to provide tax certificates for self-delivery.

When analyzing this email, Xiaofenshen also said that although the provisions of the German new VAT law list several situations where a tax number registration is not required, Amazon has always "required tax certificates" for tax issues related to self-delivery in order to avoid being caught by the tax authorities.

Therefore, sellers who have not yet returned to normal need to apply for a tax number and upload the tax number registration application form in the background, and there is hope to obtain an extension certificate to postpone it to April 15. Of course, these sellers only need to register a tax number and upload it, and do not need to declare and pay taxes.

Although this was just an incident caused by a system bug, according to our principle of "wherever there is an update, we will take action", Amazon had planned to take action on accounts involved in tax issues recently, but this time the bug directly blocked everyone.

Now Amazon doesn’t need to do anything, just restore those tax-compliant accounts. It can be said that Amazon is very good at using a borrowed knife (bug) to kill people . If you belong to the first type of tax-compliant seller account I mentioned above and your account has not been restored, you can scan the code to contact me to appeal through the internal channel~

PS. If you want to join the seller discussion group, you can also private message me to let me add you to the group

Source: Cross-border Business School

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