What is Cross-border Communication? Cross-border Communication Review

Cross-border imported goods overseas shopping mall, the official platform of Shanghai Free Trade Zone, brings together world-renowned brands, 100% original imports, overseas direct sales, free trade delivery, domestic after-sales, online shopping of overseas products is guaranteed.

About Cross-border

Shanghai Cross-border International Trade Co., Ltd. (hereinafter referred to as "Cross-border Company") was established on September 10, 2013. As one of the first 25 enterprises settled in China (Shanghai) Pilot Free Trade Zone, Cross-border is an enterprise engaged in cross-border trade e-commerce supporting services in the free trade zone, focusing on providing domestic consumers with one-stop foreign high-quality goods shopping guide and transaction services on the Internet, and providing integrated customs clearance services based on Shanghai Port for cross-border e-commerce enterprises to import.

Cross-border Communication adheres to the business purpose of guaranteeing authentic products, transparent taxes and fees, after-sales guarantee, moderate prices, convenient logistics and convenient payment to create a good shopping experience for consumers. Cross-border Communication's cooperative merchants and the goods they sell have been registered with the customs and inspection and quarantine departments, avoiding the risk of consumers buying counterfeit goods. All the goods sold have corresponding after-sales service guarantee mechanisms. Each product on the Cross-border Communication website is described in Chinese, overcoming the language barriers encountered in overseas shopping, and clearly indicating the price of the product itself, import tariffs and logistics costs, so that consumers have a clear understanding of the payment price structure, and consumers only need to pay in RMB, saving the trouble of exchanging foreign currency in overseas shopping. After completing the order, the Cross-border Communication website will also provide a tax payment certificate for the payment of import tariffs; offline, Cross-border Communication has built professional warehousing facilities for cross-border trade e-commerce in the Pudong Airport Free Trade Zone, providing warehousing services and customs declaration and inspection services for the entry process of various goods of cooperative merchants, and cooperating with well-known international and domestic logistics companies to ensure the quality of express delivery services.

The cooperative merchants of KEI-TUNG come from all over the world. They mainly operate eight categories of goods on the KEI-TUNG website platform, including imported food, maternal and child products, health food, shoes, bags, skin care and cosmetics, fashion + clothing accessories, 3C electronic products, and home furnishings.

Shopping process

Cross-border service guarantee

Overseas original authentic guarantee

Merchants who join the Cross-border E-commerce platform provide overseas direct-supplied goods to buyers who shop on the Cross-border E-commerce website. As a third-party cross-border e-commerce platform, Cross-border E-commerce ensures the effectiveness and security of transactions between the two parties.

"Overseas direct sales" refers to the direct sale of overseas products by foreign merchants to consumers in mainland China.

The merchant promises that all products are "100% original overseas products, 100% overseas merchants, 100% overseas direct sales, and 100% domestic returns", creating a convenient cross-border online shopping experience for you, allowing you to easily shop for high-quality overseas products around the world, giving you peace of mind!

1. 100% overseas original authentic products

All products on Cross-border e-commerce are produced or sold overseas, and have passed the entry registration of customs, quarantine inspection and other departments; (product specifications, product names, origin and other information, as well as brand authorization, purchase orders, bills, etc.)

2. 100% overseas merchants

All sellers who have joined Cross-border Link are overseas merchants with overseas company entities (business offices, websites, etc.). These overseas companies have all been registered for entry through customs, foreign exchange control and other departments.

3. 100% overseas direct sales

All products on K-Link have complete logistics chain information: product manufacturer->overseas merchant->customs entry->logistics express->consumer destination, and have passed the entry registration of customs, quarantine inspection and other departments.

Free Trade Model: Goods are shipped from bonded warehouses (overseas merchants prepare goods in advance at bonded warehouses in Shanghai Free Trade Zone)

Direct mail mode: overseas merchants send out goods through international logistics.

4. 100% domestic return and exchange

Overseas sellers who join Cross-border Link all provide company entities registered in mainland China to undertake after-sales return and exchange services.

If the product has quality problems or is defective, the merchant must return or exchange the product;

Return or exchange requests due to unilateral reasons of the consumer can be resolved through negotiation with the seller (e.g. wrong purchase, unsuitable purchase, etc.)

Online transaction protection service

In commodity transactions between consumers and third-party overseas sellers, Cross-border Link provides online transaction protection services to ensure the safety of the payment you have made.

After your payment is successful, the transaction is completed after you accept the goods and complete the "Confirm Receipt" operation.

After-sales return and exchange services are provided by domestic company entities (commissioned by overseas merchants and registered), which protects consumers' after-sales rights.

Customs clearance and logistics

Free trade model:

Generally, it takes 2-7 working days to send express delivery from the K-Ex warehouse to consumers.

Overseas merchants first prepare the goods at K-LINK's warehouse in Shanghai Free Trade Zone. After consumers place an order, K-LINK will clear customs and ship the goods.

Overseas direct mail mode:

Generally, customs clearance can be completed and goods can be shipped from the free trade zone within three weeks (except in special circumstances). After consumers place an order, overseas merchants will ship the goods through international logistics companies.

After-sales return and exchange

Overseas merchants on Cross-border e-commerce all provide formal return channels for goods in mainland China. After consumers and sellers reach an agreement, they can return the goods to a designated location in mainland China, ensuring that consumers' after-sales service is guaranteed and they can enjoy a worry-free shopping experience throughout the entire process.

FAQ

Q: What is Cross-border Link?

A: Kuaishou is one of the first companies to settle in the Shanghai Free Trade Zone. It is a corporate entity operating in a market-oriented model. Merchant products are registered with the customs to ensure that all products displayed on the website are authentic. Please feel free to shop.

Q: What are the advantages of purchasing goods on the K-Link platform?

A: All products displayed on the K-GO website are genuine products. At the same time, the import customs clearance and logistics are integrated. There are no middlemen in the domestic sales of products. The prices are competitive, the logistics are stable and convenient, and the after-sales service is guaranteed.

Q: What is the difference between Cross-border e-commerce and domestic e-commerce websites?

A: Domestic e-commerce websites mainly sell domestically produced goods, while cross-border e-commerce directly sells high-quality foreign goods in the country.

Q: Are there any restrictions on the single purchase amount and annual total purchase amount on the Cross-Border Platform?

A: Refer to the Notice on the Tax Policy for Cross-border E-commerce Retail Imports: "The single transaction limit for cross-border e-commerce retail imports is RMB 2,000, and the individual annual transaction limit is RMB 20,000. For cross-border e-commerce retail imports within the limit, the tariff rate is temporarily set at 0%; the exemption of import value-added tax and consumption tax is cancelled, and 70% of the statutory tax payable is temporarily levied. Single transactions exceeding the single limit, and the accumulated individual annual limit, and single indivisible goods with a tax-paid price exceeding the RMB 2,000 limit.

Q: What are the direct mail model and the free trade model?

A: Direct-to-China products are shipped directly from overseas to Chinese consumers.

B: Goods in the free trade zone model are shipped from the free trade zone to Chinese consumers.

Q: What does the classification of direct sales from origin and imported goods on the Cross-border Platform mean?

A: Imported goods: When foreign goods are imported, they are declared to the customs and inspection and quarantine in the form of general trade. The customs imposes cross-border trade tax on imported goods in accordance with the "Notice on Cross-border E-commerce Retail Import Tax Policy", and the inspection and quarantine conducts inspection and supervision in accordance with relevant requirements.

B: Direct sales from the origin: The Notice on the Tax Policy for Cross-border E-commerce Retail Imports stipulates that when foreign goods are imported, applications must be submitted to the customs and inspection and quarantine. The customs and inspection and quarantine will levy taxes and supervise according to the terms of the above notice.

Q: In direct sales from the source, what do direct mail and free trade mean respectively?

A: Direct sales from the place of origin - direct mail: Consumers purchase overseas products and the products are delivered directly to domestic consumers through international transportation.

B: Direct sales from the place of origin - Free Trade: Foreign goods are temporarily stored in the free trade zone after entering the country. After consumers purchase them, the packages are delivered to domestic consumers through domestic logistics.

2. Member registration related issues

Q: How to register as a Cross-border Communication user?

A: Log in to the homepage of Cross-border Communication, click "Free Registration" in the upper left corner, and follow the steps to register. (After completing the registration, the user is prompted to verify the registered email address in the edit personal information, so that it is convenient to retrieve the password through the email later)

Q: How to retrieve the password of Cross-border Communication?

A: Log in to the homepage of Cross-border Communication, click "Please log in" in the upper left corner, then click "Forgot password" and follow the steps below: "1. Fill in account information 2. Verify identity 3. Reset new password 4. Reset completed". {If the email address has not been verified, it cannot be retrieved. Please provide Cross-border Communication user name, email address, order number/recipient mobile phone number (if an order has been placed) to help them retrieve the password}

Q: Do domestic consumers need real-name authentication?

A: According to the relevant regulations of the port regulatory authorities, domestic consumers need to provide real-name information when their personal packages enter the country after cross-border online shopping to facilitate customs declaration, and this information must be kept strictly confidential and never disclosed.

3. Membership purchase related issues

Q: Do I need to pay extra for courier service when I order products from a merchant's website? Will the courier fee increase if I buy a large quantity?

A: The freight for imported goods includes the courier fees for both overseas and domestic sections. The specific price is determined based on the quotation of the third-party logistics company, and the freight will be adjusted accordingly due to the actual weight of the purchased goods.

Q: When can the goods be shipped after successful payment?

A: Special circumstances include: after consumers purchase goods on Cross-border Link, compared with the direct delivery process of general e-commerce, merchants on Cross-border Link have an additional step of declaring the entry of goods to the customs. After the declaration is released, the goods will be shipped by logistics. On the one hand, adding a regulatory department is conducive to ensuring the quality of goods, but at the same time, it also delays the normal delivery time.

Q: Will the two special areas, "Direct Sales from the Origin" and "Imported Goods", both have Chinese labels and QR code information?

A: In the two cooperation modes of the origin direct sales area (direct mail + free trade), there are no Chinese labels on the outside of the package and the product itself, but there will be QR code information.

B: In the free trade model under the imported goods area, Cross-border will put Chinese labels on the outside of the package and the goods themselves, as well as the corresponding QR code information.

4. Product/after-sales service related issues

Q: Why was a certain product visible on the K-Link website before, but is no longer available?

A: The products are provided by merchants and displayed on Cross-border E-Commerce. If the products have been removed from the shelves, they may have been sold out or the merchants are making product adjustments. It is recommended that you pay attention to the relevant products again later.

Q: How much better of a discount can I get when buying goods on the K-GO website than in a brand’s physical store?

A: All products displayed on the K-Link website are genuine products. They have great advantages over traditional general imports in terms of logistics, tariffs, and import links. The prices are about 30% lower than those in physical stores. Consumers are advised to purchase with confidence.

Q: I saw a ***** product on the Kuaishou website. The product title and the specific product information displayed are inconsistent. Why are the displayed information different?

A: The products are provided by merchants and displayed on Cross-border E-Commerce. If there are errors in the product descriptions and pictures, please feedback the product name and model to the merchant. The relevant department will adjust it. Consumers are advised not to purchase for the time being.

Q: What if there are some problems with the purchased goods and I need a partial or full refund?

A: After the merchant agrees to the refund, it will initiate a refund application to the third-party payment. The general refund period is 10 days (the refund time of each bank varies). For cross-border e-commerce retail imported goods returned within 30 days from the date of customs release, you can apply for a tax refund and adjust your personal annual transaction amount accordingly. The above return process will be implemented on April 8, 2016.

Q: Can I return the product if I am not satisfied with it?

A: Overseas merchants on Cross-border e-commerce all provide formal return channels for goods in mainland China. After consumers and sellers reach an agreement, they can return the goods to a designated location in mainland China, ensuring that consumers' after-sales service is guaranteed and they can enjoy a worry-free shopping experience throughout the entire process.

Q: Will a tax invoice be provided after purchasing the goods?

A: According to the General Administration of Customs Announcement No. 26 of 2016, "The orderer is the taxpayer. The e-commerce enterprise, e-commerce trading platform enterprise or logistics enterprise registered with the customs shall be the tax collector and pay the tax on behalf of the orderer." Given that the customs only issues tax bills to e-commerce enterprises, e-commerce trading platform enterprises or logistics enterprises, in order to facilitate individual Cross-border Communication users to quickly query and verify the cross-border trade e-commerce comprehensive tax (referred to as cross-border trade tax), the Cross-border Communication platform will separately list the amount of cross-border trade tax payable in the order.

Q: Do I need an invoice for my purchase? Or what other proof can I provide after I purchase something?

A: Since these are overseas products, the merchant does not provide invoices. The merchant's products are registered with the customs to ensure that all products displayed on the website are authentic. Please rest assured.

Q: Do merchants on the Cross-Border Link platform support unconditional returns and exchanges within 7 days?

A: No; if you encounter any quality issues with the product, you can consult the merchant for coordination.

5. Issues related to logistics and distribution

Q: There is no *** Express outlet in the local area for the goods I purchased. How can I solve the delivery problem?

A: If direct delivery service is not available in your area, you can choose a logistics company outlet in the nearest city. When the purchased goods arrive at the pick-up point, the pick-up point will call the customer to pick them up.

Q: Do I need to pay extra for courier service when I order products from a merchant's website? Will the courier fee increase if I buy a large quantity?

A: The freight for imported goods includes the courier fees for both overseas and domestic sections. The specific price is determined based on the quotation of the third-party logistics company, and the freight will be adjusted accordingly due to the actual weight of the purchased goods.

Q: What is the specific delivery process for Cross-border Express/Merchants?

A: After the consumer successfully pays, the merchant and the logistics company will report the order to the regulatory authorities. After the declaration and tax payment are successful, the logistics company will arrange delivery. For details, please consult the actual delivery logistics company. (The direct mail mode is that the merchant directly ships overseas, not through the free trade zone warehouse)

Q: I just placed an order for products under two modes from the same merchant. During checkout, it showed that the order was split. How many times do I need to pay for shipping?

A: When settling on the merchant website, there will be corresponding prompts on the website. If a customer has two types of cooperation models in one order, the customer needs to make multiple payments for multiple orders. Similarly, the shipping fee also needs to be split and paid multiple times.

Q: Why is the direct mail shipping cost more expensive than the free trade shipping cost?

A: Goods purchased under the direct mail model are shipped from abroad, and goods purchased under the free trade model are shipped from the Shanghai Free Trade Zone in China. In comparison, the freight for goods shipped from abroad is definitely higher than that for domestic goods. The specific price is determined based on the quotation of the third-party logistics company, and the freight will be adjusted accordingly due to the actual weight of the purchased goods.

Q: I cannot find the product's logistics information (waybill number) on the Cross-Border Link website or the merchant's website. Where can I find it?

A: If you successfully place an order, you can obtain the relevant logistics information and waybill number in the "Personal Order Inquiry" on the merchant website.

Q: Which logistics companies does K-GO cooperate with?

A: The logistics companies cooperating with the Cross-Border Platform mainly include UPS, TNT, DHL, OCS, SF Express, Shanghai Post, YTO Express, STO Express, ZTO Express, Yunda Express, Rufengda Express, etc.; merchants can independently choose logistics companies to provide services for domestic consumers.

6. Online payment issues

Q: Do I need to activate my bank card before making online payments?

A: Hello, before making online payment, you need to activate a bank card online or at a bank counter.

Q: Are there any limits on bank payments?

A: To ensure the security of online payment, banks will set limits on the payment limits of merchants or bank card users. Please refer to the payment help of each bank. It is recommended that you ask about the limit standards when applying for online payment at the bank, or call the hotline of your bank card issuing bank for consultation.

Q: What are the reasons for payment failure?

A:

1) The bank card you hold is not within the geographical area supported by the bank; (Please change the bank card to pay)

2) The bank card has not yet opened the online payment function; (please open it in time according to the opening methods of each bank)

3) The bank card has expired, been invalidated, or has been reported lost; (please go to the bank counter to re-apply)

4) Insufficient balance in bank card; (please recharge in time)

5) The bank card number, password or ID number you entered does not match; (Please re-enter the correct card number or password. If you forget your password, please bring your bank card and your valid ID to the bank counter to reset your password.)

6) Bank system data transmission is abnormal (please try again later)

7) Exceeding the bank payment limit (please call the bank's customer service hotline to inquire about how to increase the payment limit)

Q: How do I know if my online payment is successful?

A: Generally, after each online payment is successfully processed, the issuing bank will prompt you with the words "Payment successful".

Q: After making an online payment, I cannot see the words "Payment Successful" for some reason. How do I know whether the online payment is successful?

A: After making an online payment, you may not see the "Payment Successful" prompt even though the payment has been successful due to a problem with the network connection when the customer made the payment. In this case, you can check the following two ways:

Log in to the website of the issuing bank and check the transaction details in your account center to confirm whether the deduction has been successful. (If the payment amount exceeds 1,000, the transaction record may not be available until the second working day) Contact the customer service phone number of the payment platform you selected for inquiry

Q: Does Cross-border Link currently support overseas bank card payments?

A: Sorry, Cross-border Link does not support overseas card payments at the moment.