Sellers are going to cry! Just now, Amazon’s claim policy has changed dramatically!

Amazon recently announced that it has adjusted its A-to-Z claim policy. The time limit for sellers to respond to AZ claims has been reduced from 7 days to 3 days. If the seller does not respond within the specified time limit, the buyer will win the case. Replying directly to the buyer or calling Seller Support does not constitute a formal claim response.

Amazon said that this policy adjustment is to provide customers with a positive and timely post-order consumption experience. Combined with its previous updates to relevant policies, it is enough to show that Amazon also attaches great importance to the service experience of subsequent order processing, which is also an important part of the user consumption experience.

Tmall Global announced yesterday that it is open to full investment and will speed up the onboarding of merchants and operational efficiency.

In order to facilitate the entry of overseas brands, Tmall Global has also upgraded its investment website and launched six versions in English, French, German, Japanese, Italian and Spanish. At the same time, it has also carried out in-depth cooperation with more than 600 domestic cross-border e-commerce related logistics and operation companies.

The second Cross-border Tenfold Growth Summit was held in Hangzhou yesterday. The summit was co-hosted by China (Hangzhou) Cross-border E-commerce Comprehensive Pilot Zone and hosted by Lingju Digital. Participants had in-depth discussions and sharing on issues related to Chinese brands going global.

Shi Huangkai, executive deputy director of the Office of the Leading Group for the Construction of the China (Hangzhou) Cross-border E-commerce Comprehensive Pilot Zone, said that the Hangzhou Comprehensive Pilot Zone strongly supports companies in creating overseas brands, encourages companies to expand into emerging markets through training and other measures, and improves cross-border e-commerce development and protection mechanisms.

On the occasion of the 12.12 promotion, Southeast Asian e-commerce platform Shopee announced on Thursday that the fifth phase of Shopee's Peak Season Rocket Plan - large-scale logistics service is officially launched.

According to reports, Shopee's large-volume logistics service provides a one-stop transportation service for large-volume products in the markets of Malaysia, Singapore and Thailand. It is open to all sellers and can be delivered in as fast as 5 days, saving up to 88% in freight costs. So far, hundreds of sellers and stores have opened the service, and the monthly ADO and GMV have both increased at an average rate of nearly 50%.

Amazon recently announced a ban on the sale of all infant inclined sleep products on the platform.

Amazon said that according to the latest research results, inclined sleeping products are unsafe for infants. Therefore, it pointed out in the new policy that all infant inclined sleeping products should be restricted. The new policy may take at least a week to be fully implemented, but an Amazon team is currently revoking all infant inclined sleeping product listings.

It is reported that Consumer Reports (hereinafter referred to as CR) has previously pointed out that infant inclined sleeping products have caused the deaths of 73 infants and have been proven to be unsafe products. CR has sent the report to many retailers such as Amazon, urging them to remove the relevant products from the shelves.

Lazada recently announced that it will co-host the third Boot Camp for high-quality new merchants with Payoneer at the Shenzhen Alibaba Center on December 20.

It is reported that the theme of this issue is "Vietnamese New Year Promotion Sprint Camp", which will focus on the Vietnamese New Year, the largest and most lively traditional festival in the local area, and help sellers answer questions and provide guidance in product selection, operation, etc., as well as make an official overall introduction to the Vietnamese New Year, helping sellers achieve more sales during the promotion period.

It is understood that Boost Camp, the high-quality new merchant acceleration camp, was officially launched by Lazada in October this year. It is committed to helping high-quality new sellers complete the entire process of exclusive incubation services from opening an account to placing orders until GMV exceeds 10,000 US dollars through the "recruitment + nurturing" incubation system, helping sellers grow into the backbone of the Lazada platform.