Several sellers were suspended from shipping because of an error in the measurement data of the FBA distribution center

Several sellers were suspended from shipping because of an error in the measurement data of the FBA distribution center

When Prime Day arrived, Amazon’s inventory restrictions caught many sellers off guard. Even though there had been inventory restrictions before, the inventory restrictions this time were different from before, and many sellers expressed their concerns.

Recently, in the Amazon Seller Forum, a buyer encountered this situation:
“
Amazon scanned our 4 incoming FBA boxes and the measurements for each showed 135x119x135, and then suspended our shipments until the issue was resolved. The seller immediately said this was impossible, saying that Amazon's own image evidence provided to us clearly showed our boxes and the bottom of the boxes clearly indicated that they were 13x13x13 cube boxes. Of course, we disputed this, but were told to wait 7 days before we could hope to be reinstated.
”

Many sellers who commented also said that their goods encountered the same problem.
Another seller commented:
Same thing happened to them, 20x14x14 box was reported as 132x132x138, the photo provided showed a regular box, not as big as the reporting data said, not upset that this error occurred, just feel like Amazon would automatically cut off our ability to ship inventory without warning, review, or some daily check.
Another seller said:
Same thing happened to me again, had a box with dimensions of 16x16x17, they said it was 164x158x172, the photo of the box clearly showed 16x16x17 written on the side, I assumed on my own that someone didn't know how to use their decimal points correctly (actual measurements should be 16.4x15.8x17.2), called seller support and got no response, they said there must be a special team to handle this, I asked to speak to their special team but was told it was impossible to speak to this team, only to argue via email, therefore, for the next 7 business days, I also suffered a suspension without any valid reason.


There are many sellers who have experienced this, and every seller who has encountered this is worried about it.
Many people said that it was probably due to a malfunction in the operating scanning system, and asked others which distribution center the FBA incoming shipments came from, or whether the same problem occurred in multiple distribution centers.
After some discussion and inquiries, we learned that the problems occurred in an MDW2 Cross-Dock DC (distribution center) in Joliet, Illinois, USA.
At the same time, some sellers said that they received fines and warnings when they encountered the same problem, but the sellers opened a case, admitted their mistakes in their work, lifted the warnings, and compensated.
Therefore, sellers should avoid such situations when sending their goods, and try their best to seek help for problems that arise with Amazon's FBA. With the Prime Day promotion approaching, sellers should seize the opportunity and prepare to win the market.


<<:  How can sellers fill the Amazon "review pit"?

>>:  Amazon is in trouble! It is under antitrust investigation because it is unfair to sellers? !

Recommend

What is the Digital Age? Digital Age Review

Shenzhen Digital Times Technology Co., Ltd. was es...

SHEIN is sued! Multiple investors owe Patonson acquisition fees, and it even goes back on its word!

▶ Video account attention cross-border navigation ...

What is Joybuy (JD Overseas)? Joybuy (JD Overseas) Review

Joybuy.com is operated by Chinese e-commerce giant...

What is RuPay? RuPay Review

RuPay is a local payment card launched by the Nati...

Rampant! Freight forwarder threatens seller: "I will destroy your Amazon store!"

Some sellers concluded that in the cross-border e...

Import inspection upgraded! US Customs seizes multiple batches of Xinjiang cotton products!

It is learned that according to foreign media repo...

"Nostalgic" items are hot, US fashion category consumption insights

It is learned that recently, Civic Science Insight...

7-day cycle rule: advertising traffic monitoring and analysis process and adjustment direction during the new product period

A glance to relieve worries My C position Today, l...

Amazon launches FBA logistics liquidation plan, is there hope for rectification of its “fair pricing policy”?

Some sellers joked that doing business on Amazon i...

Another Shenzhen foreign trade factory collapsed and laid off all employees!

Affected by the global economic downturn, overseas...

Amazon US Prime orders exceeded 1 billion in the 2018 year-end peak season, and the best-selling products are as follows...

Amazon announced record sales results for the 2018...

Topped the Amazon seller list, Anker's revenue in the first half of the year exceeded 9 billion

In 2024, Anker Innovations will still be the leadi...

Affected by the epidemic! USPS announced that it will suspend air shipments to Papua New Guinea!

It is learned that according to foreign media repo...

What is Yanglaoban.com? Yanglaoban.com Review

Yanglaoban.com is a cross-border e-commerce invest...

Important sharing! Amazon boss's study notes on display advertising

text Display advertising considerations (1) Selec...