What is ESG? ESG Assessment

E-Services Group (ESG Group) is a cross-border e-commerce service provider that connects global e-commerce platforms, sellers and global end consumers. It aims to help cross-border e-commerce sellers in Greater China quickly open up overseas market channels and truly achieve global distribution of goods. ESG has been committed to the operation of the global e-commerce market since 2002. It has the world's first and leading e-commerce solutions, helping companies expand overseas markets, enhance brand competitiveness and increase online sales.

About ESG

ESG was founded in London, UK, and is currently headquartered in Hong Kong. It has branches in mainland China, Taiwan, China, and Singapore, and its business covers 195 countries and regions including Europe, Australia, Asia, and the United States. With team members from all over the world, ESG uses its diverse talents and rich e-commerce experience to build a powerful e-commerce system.

In October 2014, ESG officially entered the Chinese mainland market. With its rich overseas resources, it acts as an agent for 16 excellent overseas e-commerce platforms, providing one-stop cross-border e-commerce solution services such as global store opening, agency store manager services, logistics payment, and ERP management. Currently, more than 20,000 cross-border e-commerce companies have joined ESG as members.

On the one hand, ESG focuses on providing global high-quality e-commerce channels for cross-border e-commerce companies, helping them to quickly open up overseas markets; on the other hand, it focuses on providing one-stop brand overseas solutions for Chinese manufacturing, helping Chinese manufacturing to achieve brand globalization; at the same time, ESG finds in-demand categories for global cross-border platforms, helps platforms break through barriers with products, builds a cross-border e-commerce ecological service system, and strives to become the best resource bridge in the cross-border e-commerce field.

In July 2015, ESG Group established a cross-border e-commerce organization called "WE+" to connect global e-commerce platforms, sellers and end consumers. "WE+" not only helps Chinese cross-border e-commerce sellers to enter major global e-commerce platforms first, but also provides a series of value-added services such as platform training, order management, logistics solutions, platform-exclusive promotional resources, payment discounts and financial services, aiming to help Chinese cross-border e-commerce sellers quickly open up overseas market channels and truly realize global delivery of goods.

Serve

1. Platform entry

(1) Overview: ESG provides a one-click green channel to enter major e-commerce platforms around the world. By becoming an ESG member, you can enjoy the green channel and one-click entry into major e-commerce platforms, making it easy to open stores around the world.

(2) Service Content:

① Seize the opportunity: move in as soon as possible to seize the business opportunity; professional operation guidance; exclusive customer service; exclusive green channel.

②Basic services: quick settlement, priority application, and one-to-one online consultant.

③ Value-added services: ERP system, translation services, financial services, overseas warehouse services, professional platform training, professional logistics solutions, priority traffic acquisition, insurance services, global collection, tax services, tariff services, return services, and maintenance services.

2. Platform operation (agent store manager service)

(1) Acting as a store manager for 3 months:

① Newbies on the road: open a store as soon as possible and solve all problems; professional operation team to quickly cultivate traffic; hand over the store on time and continue to provide priority service; exclusive green channel.

②Basic services: quick settlement, priority store opening, and exclusive online services.

③ Value-added services: customized traffic solutions, customized platform training, customized logistics solutions, customized ERP systems, customized translation services, customized financial services, customized insurance services, customized global collection, customized tax services, customized tariff services, customized return services, and customized maintenance services.

(2) Acting as a store manager for 12 months:

①Continuous service: full hosting service; professional operation team to quickly cultivate traffic; global e-commerce data to guide market layout; exclusive green channel.

②Basic services: priority application, priority store opening, and exclusive online services.

③ Value-added services: customized traffic solutions, customized platform training, customized logistics solutions, customized ERP systems, customized translation services, customized financial services, customized insurance services, customized global collection, customized tax services, customized tariff services, customized return services, and customized maintenance services.

3. Promotional traffic

(1) Overview: ESG's professional promotional solutions help sellers easily create hits and increase store GMV. ESG will assist sellers throughout the process to enter major global e-commerce platforms as quickly as possible, and enjoy exclusive preferential policies for ESG members. ESG will connect sellers to exclusive promotional resources of multiple platforms such as Lazada, Newegg, Qoo10, as well as platform localized news and social media special promotions. Platform promotions bring more traffic to sellers' stores, increase exposure, and improve sales performance. ESG will work with the platform to bring various exclusive promotional activities to ESG member users. Through various online/offline, on-site/off-site promotions, sellers' products can be sold better, truly high-quality Chinese products can be exposed to more consumer groups, and more global consumers can be aware of Chinese brands.

(2) Promotional resources: home page banner promotion, various holiday theme promotions, Facebook promotion, limited time promotion, EDM push, paid promotion, etc.

4. Value-added services

(1) Order management: The ESG-ERP system will easily upload products to various platforms with one click, and will also provide a series of ERP services such as order management, inventory management, logistics management, and financial management. If the user is a brand owner, ESG will provide a complete brand operation solution to help the company quickly expand overseas markets, enhance brand competitiveness, and increase online sales.

(2) Localized customer service: ESG will provide users with localized customer service in Europe, America, Southeast Asia, America and Africa. For end consumers, it is extremely important to be able to communicate with customer service directly in the local language. ESG has professional customer service teams from different countries and regions, and insists on starting from customer needs to ensure a good customer experience. One of the biggest challenges of cross-border e-commerce is how to maximize the purchase conversion rate and localize the purchase process. In many countries in the world, local payments account for a high proportion, and people in these countries prefer to use their own language and their own currency to conduct transactions on the Internet.

(3) Operational training: ESG has extensive e-commerce experience and a professional store operation team. It provides a full set of store operation guidance, including sales market analysis, hot-selling categories/product price analysis, how to increase product exposure, listing optimization, how to grab the Buy box, the importance of Seller Rating, logistics selection and order processing, how to attract traffic on and off the site, and other highly practical training. It has helped more than 2,000 small and medium-sized enterprises achieve good sales results on the platform. The seller exchange and sharing sessions held from time to time allow users to acquire more operational skills and operate stores easily; allowing users to meet more partners and gain more business opportunities.

(4) Other value-added services: cross-border payment, financial services, insurance services, translation services, etc.

Exclusive offers for ESG members

1. PriceMinister/Cdiscount: 39 EUR monthly rent reduction for the first three months;

2. Newegg: New sellers are exempted from SBN storage fees for half a year;

3. Two-month free trial of ERP management software and one-month free trial of listing marketing platform;

4. Cash withdrawal discount for the first transaction received on the platform ($50 cash back to the US dollar account);

5. Free platform training;

6. The operations manager assists in the entire operation;

7. Exclusive green channel, fast entry into global e-commerce platforms;

8. Platform exclusive promotional resources and social networking.

Already connected to e-commerce platforms

1. European platforms: Cdiscount, Fnac, Rakuten.fr, Rakuten.de, ePrice, FactoryMarket;

2. US platforms: OpenSky, Newegg, Rakuten.us;

3. Asian platforms: Lazada, JD.ID, Qoo10, Rakuten.tw, Gmarket;

4. Latin America: MercadoLibre;

5. Russia: Ozon.ru;

6. New Zealand: Trademe;

7. Middle East: Souq.

Advantages

1. Localization: localized currency payment system; multilingual localized e-commerce packaging; operation by localized talents from more than 40 countries; localization of the purchase process to improve conversion rate.

2. Globalization: sell goods worldwide; deliver goods worldwide; open stores worldwide; operate with a global vision.

3. Professionalism: E-commerce expert; more than 16 years of e-commerce experience; comprehensive e-commerce supporting services.

Corporate Culture

Service philosophy: Operate in a localized way, operate with a global vision, run a marathon at the speed of 100 meters, and be a leader in cross-border e-commerce.

Service tenet: efficient, decisive, professional, and localized thinking.

Vision: Make cross-border e-commerce easier.

Development History

-In 2002, we started selling online on eBay and only sold in the UK.

-In 2003, became a major seller on eBay and one of the top 10 sellers by GMV on eBay UK.

-In 2004, he became the first seller on Amazon UK.

-In 2005, he was awarded as the top seller on Amazon UK and opened his own e-commerce platform, purelygadgets.

-In 2006, won the Google Best Partner Award.

-In 2007, Purelygadgets became one of the top 10 websites in the UK and invested more than 10 million US dollars to build a new backend for cross-border e-commerce and launched its first cross-border e-commerce sales in Europe. The business grew by 250% in the first year.

-In 2009, Skype selected ESG to operate global e-commerce stores for its hardware and moved its headquarters to Hong Kong.

-From 2010 to 2014, we started to cooperate with global market leaders such as Lazada and Rakuten.

-In 2014, without any external financing, GMV exceeded US$200 million for the first time, entering new opportunities and new brands in the Chinese market, and finding new sales channels for retailers.

-In 2015, the company's business grew by 100%, with most of the growth coming from China.

-From 2016 to 2017, we reached cooperation with 17 e-commerce platforms around the world and served more than 20,000 Chinese cross-border e-commerce sellers.