Beware! Even if you open a case, your account will be blocked! Just now, a large number of sellers were caught...

1

Multiple cases were opened, and the seller was banned

On the evening of February 25, I received a notice from Amazon that my store was closed. The notice said that it was because my account had repeatedly submitted improper refund requests.

Amazon's email reads as follows:

Your Amazon Seller account has been deactivated in accordance with Section 3 of the Amazon Business Solutions Agreement. Your listings have been deleted. Funds will not be transferred to you but will be retained in your account while we work with you to resolve this issue. Please send any open orders to the buyer to avoid further impact to your account.

Why is this happening? We are taking this action because this account has repeatedly submitted inappropriate chargeback requests...

Coincidentally, a seller said:

My shop is in the same situation. It has been restricted for more than 20 days and I still haven’t received any appeal!

In addition, a few days ago a seller also posted a similar post in the community:

Due to multiple claims against Amazon FBA, the account was found to have violated Section 3 of the Amazon Business Solutions Agreement, i.e. suspected of commercial fraud, which led to the account being blocked!

2

My case claim was blocked. How can I appeal?

1. Documents proving the legitimacy of your claim within the past 365 days:

- The bill of lading associated with your FBA refund request.

-Proof of delivery of the shipment associated with your FBA reimbursement claim.

2. Please provide supply chain documentation for the inventory that you are requesting a refund for in FBA.

- Invoices and receipts.

-Supplier information such as name, phone number, address, website, etc.

-Item Description. To facilitate our review, you can highlight or circle the ASIN you are reviewing.

- Number of items.

-Import or export a file. This is required for any imported project.

You may remove pricing information, but the rest of the document must be visible. You should only send .pdf, .jpg, .png, or .gif files. These files must be authentic and unaltered.

3. Please send an action plan that describes:

-Root causes of inbound losses

-The steps you took to resolve the inbound loss issue

- Steps you have taken to prevent "inbound loss"

1. The number of cases opened for a claim;

2. Is the claim for loss of the entire container or a claim for loss of a very small number of items that were not put on the shelf?

3. Whether the claim is submitted using the services of a third-party service provider;

4. Whether the claim documents Amazon requires to be submitted are false;

3

Sellers have deep resentment towards Amazon

Recently, there have been many cases where stores have been closed due to FBA claims. In addition to malicious claims, many sellers have also had their accounts closed even when they made claims under normal circumstances. It is understood that submitting claims multiple times and frequently is also likely to lead to account closure.

Sorry, I may have spoiled Amazon's shameless behavior because I have never made any claims against Amazon!

I saw this case a few days ago. Be careful if you open more than 10 cases a day. Amazon is really going rogue by blocking people's accounts for this reason.